Web Content Viewer

Actions

GBM Support Centre - supporting your business in today's rapidly evolving technologies. 

As IT environments become increasingly complex, customers demand and expect the very best levels of support. GBM TSS strives to achieve maximum customer satisfaction and to deliver superior service experience to our customers. GBM TSS has developed an efficient customer-centric Support Centre Desk through its 24/7 Call Centre and Technical Service Desk with the mission to provide customers with a centralized point of contact for IBM Hardware, Software, Networking and Data Centre equipment supported products and services.

Call Centre

A centralized 24/7 Call Centre for GBM customers to report issues related to IBM hardware and software; and Networking. We have dedicated call management administrators to answer, log and manage service tickets by providing the following services: 

  • End to end call management for IBM Hardware, Networking products and Data Centre equipment
  • Software Support for Operating Systems, IBM Sw, Linux, VMWare and Citrix
  • Integrated, central point of contact for start-to-finish (open to close) incident management
  • Dedicated number for customers to engage with Call Centre
  • Initial confirmation response to customer requests
  • Engineer services for scheduled and on-site customer visits
  • Incident escalation and coordination

Tickets can be opened by calling GBM Call Centre, using GBM Portal or GBM App for mobile.

With the App and Portal you can track your tickets, view the status of the problem and have statistics on the incidents you open with GBM.

Download the GBM Support apps on iOS and on Android

Web Content Viewer

Actions

ContactsPortlet

Actions

Contact the team

Stephen Kelly
Director Support Services kelly@gbmme.com +971 4 3162 525 +971 4 3162 525