GBM's Engineering structure differs from most system integrators, in that GBM has a dedicated engineering division, which is solely focused to deliver rapid defect resolution of customer network production issues. GBM takes full ownership of not only your issue, but our issue, without compromise and without excuse.
As a result of this support ethos, GBM Technical Support Services Networking division boosts an elite and vastly experienced engineering team of senior diagnostics networking professionals and technical management that are solely dedicated for post-sales support, including life cycle management services. In fact, more that 60 percent of GBM Technical Support Services Networking engineers are Cisco Certified Internetwork Experts (CCIE's) which is a testament of GBM's commitment to the support of your networking infrastructure.
Another key differentiator of this team is the depth and breadth of its engineering expertise, which provides customers with a true multivendor support model for your entire networking infrastructure, eliminating the lack of ownership typically experienced when multiple support partners are involved. Simply put, call one number for all of your support requirements.
As well as the strength detailed above, the GBM Technical Support Services Networking division is a process and SLA driven organization which is audited by external auditing organizations to ensure that GBM's processes are not only being followed, but also align to industry best practice.