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GBM Technical Support Services (TSS) provides services that ensure functionality for customers after the customer’s solution has been devised. From implementation, configuration to maintenance and support, the TSS team is an extension of the customers’ IT department to ensure 24/7 support and peace of mind.

Built on a concrete and tested model of centralized offerings, the TSS team has a service desk in operation24/7, which caters to our customers in both English & Arabic. The team provides customers with support across hardware network and software support, as well as on processes that are built around ITIL V3 & ISO 20000.

With 140-plus proficient engineers, the team is well connected to specialists from IBM & CISCO and other partners and manufacturers, regionally and internationally, to ensure that optimized IT environments can be created regardless of the solution in place.

 

GBM Support delivery units are spread between three delivery towers

TSS offers a number of package solutions across the region with various levels of coverage and driven with commitment on Service Level Agreements (SLA) that come with:

  • An integrated 24/7 functional Service Desk
  • Access to highly skilled engineers 24/7
  • Proactive support, including faster, more direct access to our experts to support reduced downtime and faster problem resolution;
  • Highly skilled Support Specialists with extensive product technical skills quickly resolve problems;
  • Tailor made preventive maintenance
  • Proven track record of faster resolution and customer appreciations.

 

 

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Contact the team

Stephen Kelly
Director Support Services kelly@gbmme.com +971 4 3162 525 +971 4 3162 525

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