Customer Overview:

Mashreq has provided banking and financial services to millions of customers and businesses since 1967. They are one of UAE’s leading financial institutions with a growing retail presence in the region including Egypt, Qatar, Kuwait and Bahrain. Their focus is to provide their customers access to a wide range of innovative products and services. Mashreq is invariably among the highest performing banks in the region. The bank has won ‘Best Regional Retail Bank’ title in 2012, 2014 and 2015 at Banker Middle East awards.

Business Need:

Mashreq, who was using IBM Cognos Enterprise Planning for over a decade, wanted to address limitations such as capacity restrictions that required maintaining separate applications, single dimension calculations, executing separate process to update & consolidate data from multiple applications. With the growing business need, such as overseas branches planning, Mashreq needed a solution which was not only technologically advanced, but which also removed the limitations that they faced.

Furthermore, Mashreq wanted the solution to be integrated with their Oracle Financial Services Analytical Applications (OFSAA) to allow automatic movement of data between OFSAA and the new solution. In order to start their current year budget cycle on time, the project had to be completed in four months. This was a very challenging task.


To address Mashreq’s need, GBM proposed implementation of IBM Cognos TM1 solution. This solution had the flexibility and robustness which Mashreq was looking for in a planning solution. It also provides advanced analytical capabilities. IBM Cognos TM1 solution was integrated with OFSAA to enable seamless data integration between both applications which eliminated manual intervention. The key functional requirements and deliverables included but not limited to headcount planning, capital expenditure planning, staff & administrative expense planning and also cost allocation (by business groups, products & segments) across varied business operations. 


Mashreq achieved advanced multi-dimensional modelling and forecasting across varied business operations and processes. It now has the solution that will enable it to be in line with its business vision and goals. This is a highly scalable solution which caters to their growing business needs with time. 

GBM delivered the solution on time and on budget. GBM built a strong flexible model that allowed easy integration of new business lines. The following were key benefits of the solution: 

  • Powerful planning and analysis with efficient and advanced calculation engine 
  • Accelerates Time to Value 
  • Seamless integration with OFSAA 
  • Real-time data movement between applications with no need to perform interim steps 
  • Can handle large volumes of Financial data in addition to high scalability which makes it easier 
  • Flexible approach, which enables users to easily express complex, multi-dimensional business rules 


IBM Cognos TM1