As IT environments become increasingly complex, customers demand and expect the very best levels of support. GBM TSS strives to achieve maximum customer satisfaction and to deliver superior service experience to our customers. GBM TSS has developed an efficient customer-centric Support Centre Desk through its 24/7 Call Centre and Technical Service Desk with the mission to provide customers with a centralized point of contact for IBM Hardware, Software, Networking and Data Centre equipment supported products and services.
A centralized 24/7 Call Centre for GBM customers to report issues related to IBM hardware and software; and Networking. We have dedicated call management administrators to answer, log and manage service tickets by providing the following services:
Tickets can be opened by calling GBM Call Centre, using GBM Portal or GBM App for mobile.
With the App and Portal you can track your tickets, view the status of the problem and have statistics on the incidents you open with GBM.