Enterprise Content Management puts business content to work and allows organizations to realize new value. Collaborating in the cloud, managing records, mitigating risk, capturing documents, improving employee productivity – that’s ECM. These industry-specific solutions can capture, activate, share, analyze and govern unstructured data to lower costs and risk while improving efficiency. As the volume of content continues to rise, organizations struggle to use it effectively. Seventy-three percent of CEOs are making significant investments in their organizations’ ability to draw meaningful customer insights.
IBM Advanced Case Management can optimize case outcomes and increase customer satisfaction by empowering knowledge workers with a 360-degree view of case information. It provides case workers access to structured and unstructured information from various types of applications or storage systems. IBM’s Advanced Case Management (ACM) offerings provide flexible process controls, access to powerful analytics and dashboards, and an array of industry-specific business partner solutions to enable rapid time to value.
IBM Content Management and Imaging helps companies meet strict content management requirements to help control content, automate content-related processes and govern how customer data is handled and by whom. These content management tools can turn complex structured and unstructured content into competitive advantage — even as content grows exponentially.
Content management and imaging solutions from IBM can capture, store, manage, integrate and deliver various forms of content throughout your enterprise. These tools can help reduce costs associated with content management and help organizations deliver improved customer service.
Eliminate the information silos that have grown up over time. Today’s organizations struggle with the real problem of information trapped in data and process silos across the enterprise, which is only accelerating with increased mobile, social and cloud infrastructures. Content management and imaging solutions can connect content across multichannel inputs, such as mobile, MFPs, e-mail and fax, and multiple repositories and business systems to provide a single view of content in context.
IBM Content Manager on Demand provides high-performance electronic statement retrieval and enterprise report management.
IBM® Datacap extracts information from document images for use in enterprise content management (ECM) and line-of-business systems. This software operates as a universal capture portal that transforms various forms of documents entering your organization through multichannel inputs - mobile, MFPs, e-mail and fax. IBM Datacap helps significantly reduce labor and paper costs, deliver meaningful information for better, faster decision making and improve the responsiveness of customer service.
Datacap helps you accelerate business processes and response to customer requests by automating data extraction.
Information Lifecycle Governance (ILG) enables customers to more effectively find, manage, retain and archive information, efficiently meet eDiscovery obligations, and dispose of unnecessary data with confidence. IBM's Information Lifecycle Governance solutions help organizations improve their information economics strategy, lower information cost and risk, and maximize data value.
Legacy Data Cleanup: Legacy Data Cleanup helps organizations increase the value derived from data while reducing the costs and risks associated with managing it. Legacy data cleanup solutions help improve information economics through the clean-up of redundant, obsolete and trivial (ROT) data and can remediate regulated data according to personally identifiable information (PII), payment card industry (PCI), Health Insurance Portability and Accountability Act (HIPPA) and human resources policies and improve the security of data with high-business value.
Archiving: Value-based archiving helps align the cost of archiving large volumes of data with the value associated with that data. Solutions can identify, classify, archive, manage and dispose of content according to user-defined policies. IBM Value-Based Archiving solutions help eliminate the archiving of unneeded data to reduce storage, infrastructure and eDiscovery costs and lower business risk.
eDiscovery: Rigorous and efficient electronic discovery processes help companies meet evolving and complex legal obligations. Solutions can assess costs and risk more accurately to help organizations make better decisions regarding case strategy. The IBM eDiscovery Solutions family improves alignment among eDiscovery stakeholders and links legal holds to information repositories to streamline legal processes and help reduce litigation costs.
Records and retention management: Records management and retention capabilities address the full range of business content, including paper and electronic records and structured and unstructured data. Solutions provide centralized, security-rich records management using global taxonomies, retention schedules and integration with custodial systems and repositories and help organizations meet legal and regulatory requirements, while supporting more effective data storage, protection and elimination processes.
Defensible Disposal: Improves information economics through automatic and continuous disposal of huge volumes of unneeded information that reduces the cost of information storage, optimizes the value of information and improves alignment among business, legal and IT stakeholders. Solutions helps organizations determine what information is valueless and can be deleted, using defensible disposal decisions that are efficiently executed.