Chief Executive Officer
Amr Refaat is the Chief Executive Officer of Gulf Business Machines (GBM.) As part of his role at GBM, Amr oversees day-to-day operations across the company’s branches in the GCC and Pakistan from the Dubai headquarters.
Amr has a passion for driving continuous innovation with technologies such as AI, Cloud and Analytics. He is spearheading GBM’s position in the region as an end-to-end digital solutions provider. Under his leadership and with his deep understanding of the regional market, GBM will continue to support its customers on their digital transformation journey.
Prior to joining GBM, Amr worked with IBM for over three decades, and most recently held the role of General Manager and Vice President of IBM’s Middle East and Pakistan operations. Under his leadership, IBM expanded its presence in the Middle East region by opening offices in Saudi Arabia, Kuwait, Qatar and Abu Dhabi and launching two client centers in the UAE and IBM’s first Digital Design Studio in Dubai.
Amr graduated from Cairo University with a Bachelor’s degree (Hons) in Electrical Engineering. He went on to secure a MBA with distinction in International Business from the Maastricht School of Management in the Netherlands.
Vice President of Finance
Manoharan joined GBM in 1990 and has been part of the management team since 1991. He is the executive responsible for all financial actions of the company including taxation, audit and financial reporting across GBM.
He has previously worked in leading audit firms and has over 38 years of experience in the field of Finance and Auditing.
He is a member of the institute of Chartered Accountants of India and holds a Bachelors degree in Finance and also has attended training courses from London Business School in financial management and treasury.
Vice President of Human Resources
Feras Al Majed is the Vice President of HR & Communications. He originally joined GBM in 2013 , Feras is responsible for all HR & Communications activities across the entire organization including the employee experience, hiring, employee relations, compensation and benefits, as well as training and development programs for employees at all levels.
Feras has worked previously with leading organizations such as BNP Paribas, DHL and Investcorp in various HR roles .
Feras holds a degree in Human Resource Management from the University of Leeds in the UK and has many professional qualifications from leading institutions like the CIPD and London Business School in leadership and HR management
Vice President of Digital Business Solutions
Cherif Morcos is the Vice President of Digital Business Solutions at Gulf Business Machines (GBM). He provides the leadership and direction for the ongoing transformation of GBM as the leading provider of Digital Business Solutions in the GCC.
Cherif leads GBM’s comprehensive portfolio of solutions, including Cloud Professional Services, AI & Analytics, Digital Automation, Enterprise Application, and the Professional and Managed services related to these offerings.
Cherif brings over 20 years of ICT experience working with clients in different industries across Europe, the Middle East, Africa, and North America. Before joining GBM, Cherif was the Managing Director for SAP in Egypt. He has also held several executive roles within IBM across the Middle East and at a global level.
Vice President of Digital Infrastructure Solutions
Hani is an ICT executive with more than 25 years of industry and leadership experience in the region. He held several roles in global organizations including Digital Equipment Corporation, Compaq, 3Com and Cisco Systems.
Hani joined GBM in January 2012. Since then, he’s been part of the executive team and currently leads GBM’s Digital Infrastructure and Cyber Security business across the Gulf and Pakistan. He’s responsible for the development of regional and global alliances delivering solutions that support organizations to realize their digital transformation agendas and protect them from cyber threats.
Prior to joining GBM, Hani was Cisco’s Senior Regional Manager. During his tenure at Cisco, Hani supported the company’s rapid growth and expansion in the UAE and Gulf and was responsible for several strategic successes in the region, achieving significant agreements and milestones.
Director of Technical Support Services
Stephen Kelly is the Director of Technical Support Services (TSS) at Gulf Business Machines (GBM.), responsible for leading the TSS organization across the Gulf with responsibilities focusing on customer satisfaction, profitable growth and building a strong technical support and services portfolio.
Stephen has over 32 years of Service Management and Service Delivery experience working with customers in different industries across the United Kingdom and the last 11 of these years in the GCC.
Prior to joining GBM, Stephen held multiple senior management roles in global organizations including IBM.
Stephen holds a post-graduate qualification in managing development and change as well as a Professional Certificate in Management from the Open University in the United Kingdom. He also holds a BTEC Certificate in Electronics and Communications. He has also completed executive education at the London Business School and holds multiple certifications in Service Management.
General Manager, Abu Dhabi & Yemen
As the General Manager for GBM Abu Dhabi and Yemen, Miguel Khouri has a track record for strengthening and enriching relationships with a wide-range of customers and industries.
With over two decades in IT Consultancy, Business Management, and Business Development across the GCC, Khouri’s leadership has consistently delivered business growth for GBM Abu Dhabi. His guidance in value-added IT and business solutions provides tangible results for a host of public and private clients in the government, banking and finance, telecommunications, oil and gas, education and retail sectors.
As General Manager, Khouri has nurtured GBM Abu Dhabi local expertise and in-depth knowledge of the market, and has helped to develop a collaborative network of offices across the region that enables clients to benefit from best-in-class IT consultancy.
Prior to joining GBM Abu Dhabi as General Manager in 2011, Khouri was the Director of GBM’s Intelligent Networking Solutions (INS) for the entire region.
Earlier to that, Khouri worked for 8 years with Saudi Business Machines.
Miguel holds a Bachelor degree from University of Balamand in Lebanon, where he majored in Computer Engineering.
General Manager, Bahrain
Abdulla Ishaq is the General Manager for GBM Bahrain, the Bahrain-based division of Gulf Business Machines (GBM), and is responsible for the growth of the business in the Bahraini market.
Ishaq has overseen GBM Bahrain’s evolution into a world-class IT consultancy business that also offers the widest range of cutting-edge technology and networking solutions, design, integration planning, as well as capacity planning for future growth. His leadership has given GBM Bahrain the platform to retain long-term, high-profile customers in Bahrain’s public and private sector, as well as verticals such as banking, telecommunications, manufacturing, oil and gas and SMEs.
Abdulla joined GBM Bahrain at its inception in 1990. Since then he has held a number of positions in the company before taking the helm as Country General Manager  for Bahrain.
General Manager, Dubai
Mohammed comes with a progressive experience of over 22 years working with the leading technology companies such as IBM, SAP and Microsoft across Europe and Middle East where he has held a number of senior positions within IBM’s Global Business Services (GBS) Division, most recently as Managing Partner/Vice President for GBS based out of Dubai. Mohammed has also spent 11 years leading Client and Services teams in the UAE and is joining us from Linkmedia a Digital Cloud Solutions Company where he was the Chief Operating Officer.
Mohammed has an M.Sc. in Economics from Copenhagen Business School and has acquired a number of leadership certifications from other prestigious institutions such as Harvard Business School and Kellogg School of Management.
General Manager, Kuwait
Wassim Seliman is the General Manager of GBM Kuwait, a role he has assumed since 2018. Wassim is responsible for maintaining GBM Kuwait’s customer relationships, the growth of the local business as well as the skills development of GBM employees in Kuwait.
Wassim has 28 years’ worth of industry experience and first joined GBM Kuwait in 2003 as an Account Manager. Since then, he has held a number of positions in GBM including Government Market Director.
Wassim graduated with a Bachelor of Science in electronic and communication engineering supported by a London Business School degree in Planning and Strategy. He is also a Baltimore-certified Security PKI Engineer, and has received an ITIL Basic Foundation Certification.
Eddy is leading GBM Oman, and holds the responsibility for the organization’s business performance as well as building business strategies for implementing Oman’s countrywide digital transformation.
He started his career at a service provider and continued his journey in the telecom sector where he ended up with Saudi Telecom Company (STC) as Program Manager for their entire Data Network Design and Implementation Unit. He then moved to IT business in 2008 where he joined GBM, 12 years ago.
His career is a blend of various capacities of an organization across Europe, Middle East, and Africa region; Roles include: Engineering, Project and Program Management, Business Development, Bid Management, Marketing, Accounting and Finance, Legal, various Business Unit Management (Software, Hardware, Security, Management Services and Managed Operations, and Support), Corporate Transformation, and currently General Management.
Eddy holds a degree in Leadership from Harvard Business School, as well as an MBA in Business Administration.
General Manager, Pakistan
Saqib brings over 23 years of regional IT experience to his CGM role, starting his career in 1993 with IBM in Pakistan. He has worked for GBM in Pakistan and Bahrain,and recently at GBM Head Office in Dubai where he was developing new business across assigned territories.
Saqib holds a Post Graduate Diploma in Business Administration from IBA, University of Karachi and Bachelors degree in Computer Science from FAST ICS, University of Karachi.
27th October 2021 - As preparations get under way for the IDC Middle East CIO Summi...
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