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Managed Services

End-user & Mobility Services

All the resources you need to maximize end-user productivity.

Overview

When IT services are able to support end-users to work smarter and more flexibly, businesses can drive significant productivity and innovation gains. Of course, it isn’t always easy to digitally transform into a user-centric organization – but with GBM’s comprehensive portfolio of managed services, you can tailor a suite of new capabilities to empower your staff while keeping costs under control.

With our locally-based team of professionals, highly experienced in serving Middle East businesses, you can help end-users resolve IT issues faster with incredible service desk, remote support, enable mobile and bring-your-own-device (BYOD) working while keeping your network secure, improve your teams’ overall satisfaction with IT systems, and much more. With GBM end-user and mobility services, you have all the resources you need to maximize end-user productivity.

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Service Desk

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Resolve IT issues faster, prevent disruptions to daily business and receive truly local support, with the GBM Service Desk. Designed to meet the needs of GCC organizations, the GBM Service Desk provides a single point of contact for all of your IT support incidents – and is available 24/7, in multiple languages, with end-to-end case management.

With the GCC’s leading IT solutions provider as your service desk partner, you can access expert skills, proven tools and processes, and the experience that comes from having a large regional client base and major technology vendor alliances. With GBM Service Desk it’s all just a call away, at any time of day

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    Resolve IT issues faster with a dynamic combination of automated self-help resources and help from professional support agents

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    Increase IT user satisfaction. IT incidents all the way to resolution by a locally-based expert, following best-practice methods and meeting agreed SLAs

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    Increase productivity by reducing the downtime that results from unresolved IT incidents

  • Service Desk
  • End-user Services
  • Mobility Services