Customer Success Services Framework At the core of the GBM Services Strategy is Your Success, our enduring GBM focus on the critically that everything we do is to help you to achieve your business objectives and organizations critical success factors (CSF). To deliver on this strategy, GBM has developed six core service practices that map to the solution lifecycle and cover Consultancy, Professional Services, Adoption, Operate, Maintenance and Optimization Services. Your browser does not support HTML video. Figure 1: GBM Services Framework Let us help you maximize your business outcome with these simple services practices GET IN TOUCH